Five-year summary, Svenska Spel Group

Condensed income statement, SEK million	2014	2013	2012	2011	2010
Net revenues from gaming operations, etc.	7,541	8,067	8,022	7,872	7,855
Capitalised work for own account	62	50	30	28	3
Employee expenses	–1,011	–995	–1,026	–1,011	–989
Other external expenses	–1,609	–1,674	–1,673	–1,663	–1,728
Amortisation, depreciation and impairment of intangible assets and property, plant and equipment	–278	–246	–270	–286	–346
Operating profit	4,705	5,202	5,083	4,940	4,795

Interest and financial income¹	144	137	92	204	86
Interest, financial expenses and taxes¹	–89	–72	–37	–138	–115
Income for the year	4,763	5,268	5,138	5,007	4,766

Key indicators
Customer satisfaction index (CSI)	72	62	66	68	66
Image %	61	62	61	63	64
Responsible gaming image, %	55	51	—	—	—
Employee satisfaction index (ESI))	92	91	88	86	83
Operating margin, %	22.2	22.6	22.0	21.9	21.8
Earnings per share, SEK million	2.4	2.6	2.6	2.5	2.4
Equity ratio, %	57.2	61.5	60.0	61.8	63.7
Gaming and lottery retailers, number	5,423	5,742	5,969	6,209	6,604
Gaming locations with Vegas	1,952	2,287	2,276	2,254	2,230

Other information
Proposed payment/Paid to the Swedish State	4,763	5,269	5,137	5,007	4,766

Value changes in assets and liabilities pertaining to Triss Månadsklöver are classified respectively as financial income and financial expenses. In 2013, a change in accounting policies was applied. The comparative figures for 2012 were recalculated, but not for previous years since this was deemed too extensive. The aforementioned had no impact on net financial items or earnings.