Significant sustainability areas |
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Governance |
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Follow-up |
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Responsibility |
Responsible gaming |
Customer security, integrity and safety |
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- Owner’s mandate
- Swedish Gambling Authority’s guidelines
- Personal Data Protection Act (PUL)
- Responsible gaming policy
- Group security policy
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- European Lotteries and World Lottery Association certification
- Age checks/test purchases
- Training in responsible gaming
- Responsible gaming image
- Responsible gaming council
- Customer stability
- Customer satisfaction index
- Other market/customer analyses
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The Communication & CSR operating area has overriding responsibility for governance, follow-up and reporting. Operational responsibility initiatives are integrated into the business. |
Ethical marketing |
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- Marketing guidelines
- SPER guidelines
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The Communication & CSR operating area has overriding responsibility for governance, follow-up and reporting. |
Business ethics |
Market shares/Healthy revenue |
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- Annual Report
- Interim reports
- Customer stability
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The Customer Interaction and Casino Cosmopol business areas are respectively responsible for governance, control and follow-up of channelling as well as for responsible sales. |
Indirect economic impact |
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- Owner’s mandate
- Responsible gaming policy
- Establishment policy retailers/business partners
- Sponsorship agreements
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- Partner satisfaction index
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The Customer Interaction business areas is responsible for governance, control and follow-up of retailers/business partners as well as for responsible sales. |
Legal and regulatory compliance |
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- Swedish Lotteries Act
- Casinos Act
- Gaming permits
- Money Laundering Directive
- Personal Data Protection Act
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- Compliance rapport (quarterly)
- Whistle-blowing function
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The Group Compliance Officer is assigned overriding responsibility by the CEO for governance, control and follow-up. |
Anti-corruption |
Anti-corruption |
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- Code of conduct
- Group security policy
- Risk management policy
- Attestation and payment guidelines
- Guidelines for employees’ gaming
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- Compliance report (quarterly)
- Whistle-blowing function
- Internal audit
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The Group Compliance Officer is assigned overriding responsibility by the CEO for governance, control and follow-up. |
Diversity/Gender equality |
Diversity/Gender equality |
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- Personnel policy
- Diversity plan
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- Employee survey (annual)
- Manager/employee dialogues
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The HR operating area has overriding responsibility for governance and follow-up. |