GRI index

General standard disclosures

G4–1 Statement from the CEO and Chairman of the Board about the relevance of sustainability to the organisation and the organisation’s strategy for addressing sustainable development. CEO's commentary, Common questions about Svenska Spel, Interview with the Chairman
G4–3 Name of the organisation Directors' Report
G4–4 Brands, products and services Svenska Spel's games
G4–5 Location of head office Directors' Report
G4–6 Countries where the organisation operates See comment
Comment: Svenska Spel only operates in Sweden.
G4–7 Ownership structure and type of company Directors' Report
G4–8 Markets served by the organisation Stiff competition in a growing market
G4–9 Scale of the organisation Note 4
G4–10 Total number of employees by employment type, region and gender Note 4
Comment: Contracted consultants are not reported, since data is not available at Group level.
G4–11 Proportion of employees covered by collective agreements See comment
Comment: All employees are covered by collective agreements.
G4–12 The organisation’s supply chain Value for owners and society
G4–13 Significant changes in the organisation or its supply chain during the reporting period See comment
Comment: No significant changes have taken place during the reporting period.
G4–14 Approach to the precautionary principle See comment
Comment: The precautionary principle is adhered to in the preparation of products and advertising material. Requirements are set for relevant environmental labelling in procurements from printing firms, etc.
G4–15 Membership of sustainability initiatives Comments on the CSR Report
Comment: UN Global Compact, CSR Sweden.
G4–16 Membership of organisations Progress for a healthier gaming market
Comment: EL, WLA, ECA and SPER.
G4–17 Organisational structure Operations
G4–18 Process for defining the report content and the aspect boundaries Materiality analysis
G4–19 Identified material aspects Materiality analysis, See the specific standard disclosures below
G4–20 Boundaries for the impact of the respective aspects within the organisation See the specific standard disclosures below
G4–21 Boundaries for the impact of the respective aspects ­outside the organisation See the specific standard disclosures below
G4–22 The effects and causes of any restatements of information provided in previous reports See comment
Comment: No significant changes took place during the reporting period.
G4–23 Significant changes from previous reporting periods in the scope and aspect boundaries Comments on the CSR Report
G4–24 Stakeholder groups Sustainable development
G4–25 Identification and selection of stakeholders Sustainable development
G4–26 Dialogues and activities with stakeholders Sustainable development
G4–27 Key topics and issues that have been raised through stakeholder dialogue, and how the organisation has followed up these key topics and issues Sustainable development
G4–28 Reporting period Comments on the CSR Report
G4–29 Publication date of most recent report Comments on the CSR Report
G4–30 Reporting cycle Comments on the CSR Report
G4–31 Contact person for the report Comments on the CSR Report
G4–32 In Accordance option and GRI Content Index selected by the organisation Comments on the CSR Report, GRI index
G4–33 Policy and procedures for external assurance Assurance Report
G4–34 Corporate Governance Report Corporate Governance Report

Specific standard disclosures

(DMA) Disclosures on Management Approach, Inside the organisation, Outside the organisation

Economic Performance Relevant internally through its impact on the Company’s resources. Relevant externally through payment of the ­surplus to the State and through the sponsorship paid to benefit sports. G4-EC1, Economic value generated and distributed.

Read more: Value for owners and society DMA: Strategies, objectives and target fulfilment, Svenska Spel's governance of sustainability efforts
Indirect economic impact Relevant internally since responsibility is prioritised over profit. Relevant externally through the Company’s efforts to reduce the cost to society of gambling problems, through job opportunities at retailers and business partners, and through Grass Roots which gives children and young people the chance to play sports. G4-EC8, Significant indirect economic impacts, including the extent of impacts.
Comment/omission: It is currently not possible to show in figures the reduction in costs for ­society as a result of the Company’s responsible gaming agenda.
Read more: Progress for a healthier gaming market, Value for owners and society, Progress for Swedish sports DMA: Strategies, objectives and target fulfilment, The best and safest gaming experience, Progress for a healthier gaming market, Svenska Spel's governance of sustainability efforts
Skills development Relevant internally and externally since retaining, developing and attracting the right competence is crucial for the Company’s competitiveness. G4-LA10, Skills management and lifelong learning
Comment/omission: The Company can offer a one-year leave of absence, internal talent programmes to ensure the supply of leaders within the Company and offer help through TRR (Trygghetsrådet) for those who resign or retire.
Read more: A customer-centric culture DMA: Strategies, objectives and target fulfilment, A customer-centric culture, Svenska Spel's governance of sustainability efforts
Diversity and equal opportunity Relevant internally and externally as the Company strives to see that the employees reflect society in general. G4-LA12, Composition and breakdown of employees by gender and other diversity ­indicators.
Read more: A customer-centric culture, Board of Directors, Management, DMA: Strategies, objectives and target fulfilment, A customer-centric culture, Svenska Spel's governance of sustainability efforts
Motivated employees (non GRI aspect) Relevant internally in terms of how ESI affects the employee policy. ESI
Comment/omission: Measured annually in the Company’s employee ­survey.
Read more: A customer-centric culture DMA: Strategies, objectives and target fulfilment, A customer-centric culture, Svenska Spel's governance of sustainability efforts
Employer brand (non GRI aspect) Relevant internally and externally as it affects the Company’s ability to retain existing and attract new employees. Employer Brand Index
Comment/omission: Ranked 27 of 250 on 4Potentials list of companies where Sweden’s most talented between the ages of 20 and 50 want to work.
Read more: GRI index DMA: Strategies, objectives and target fulfilment, A customer-centric culture, Svenska Spel's governance of sustainability efforts
Anti- corruption Relevant internally through preventive measures to counter the giving and acceptance of bribes. Relevant externally through collaboration to prevent match fixing. G4-SO5, Confirmed incidents of corruption and actions taken.
Comment/omission: No instances of corruption involving Svenska Spel were reported during the year.
Read more: The best and safest gaming experience, GRI index DMA: Strategies, objectives and target fulfilment, Svenska Spel's governance of sustainability efforts
Compliance Relevant internally since compliance with laws and regulations related to gaming permits form the basis of the Company’s entire operations. Relevant externally to maintain the trust of the general public. G4-SO8, Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.
Comment/omission: No fines or non-monetary sanctions for breaches of laws or regulations were imposed on Svenska Spel during the year, however the Company was subjected to an audit by the Swedish Data Protection Authority. More information on page 20.
Read more: GRI index DMA: Svenska Spel's governance of sustainability efforts
Customer health and safety Relevant internally since responsibility is prioritised over profit. Relevant externally – by offering effective responsible gaming tools aimed at protecting ­consumers and promoting a healthier gaming market. G4-PR1, Percentage of significant product and service categories for which health and safety impacts have been assessed for improvement.
Comment/omission: All products have been analysed during the product development stage through GAMGaRD in order to evaluate the effect on customer health and safety.
Read more: Progress for a healthier gaming market DMA: Progress for a healthier gaming market, Svenska Spel's governance of sustainability efforts
Product and service labelling Relevant internally through its impact on how the Company develops the ­customer offering and its responsibility initiatives. Relevant externally through its impact on the customer experience, choice of game and how responsible the Company is perceived. G4-PR5, Customer satisfaction
Comment/omission: Every quarter, Svenska Spel measures the percentage of Sweden’s ­population that is expressly positive to the Company, which is known as its image rating (CSI).
Read more: Strategies, objectives and target fulfilment DMA: Strategies, objectives and target fulfilment, GRI index, Svenska Spel's governance of sustainability efforts
Marketing communication Relevant internally through its impact on how the Company develops and sells its products. Relevant externally through very restrictive customer marketing of products with elevated risks. G4-PR6, Sale of banned or disputed products
Read more: Progress for a healthier gaming market DMA: Progress for a healthier gaming market, Svenska Spel's governance of sustainability efforts
Marketing communication Relevant internally through its impact on how restrictive the Company is in marketing high risk products. Relevant externally through its impact on customers who are met by more restrictive and responsible marketing. G4-PR7, Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communication, including advertising, promotion and sponsorship.
Comment/omission: Minor comments regarding Svenska Spel’s marketing following standard inspection by the Swedish Gambling Authority during the year, although no violation of voluntary codes.
Read more: GRI index DMA: Progress for a healthier gaming market, Svenska Spel's governance of sustainability efforts
Customer integrity Relevant internally through its impact on the Company’s handling of customer details. Relevant externally in how it impacts customers who have to register their details and identify themselves when gaming with Svenska Spel’s ­products. G4-PR8, Total number of formal complaints regarding the loss of customer data.
Comment/omission: No formal complaints regarding the loss of ­customer data were made during the year.
Read more: GRI index DMA: Strategies, objectives and target fulfilment, The best and safest gaming experience, Svenska Spel's governance of sustainability efforts