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Certified responsible gaming

 

Svenska Spel is certified according to the responsible gaming standard of the European Lotteries and the World Lottery Associations*. The standard is based on a framework comprising 11 areas.

Area Criteria
  1. Research
  • Svenska Spel helps to raise social understanding of gaming problems.
  • Svenska Spel uses research findings in the development and monitoring of responsible gaming measures, business development and strategies.
  1. Responsible gaming training for employees
  • Svenska Spel has a responsible gaming message that is regularly communicated to employees.
  • Svenska Spel has identified key activities in the field of responsible gaming that require special training to ensure consumer protection.
  • Svenska Spel has a method to track levels of understanding for and implementation of responsible gaming.
  1. Responsible gaming training for business partners and retailers
  • Svenska Spel highlights responsible gaming for its retailers and business partners, and their obligations in terms of responsible gaming measures and requirements associated therewith.
  • Svenska Spel assists with adequate responsible gaming training.
  • Svenska Spel has an effective method to monitor and evaluate processes/performance of retailers and business partners.
  1. Gaming development
  • Svenska Spel uses reliable tools to evaluate the social implications of the development of products, situations and organisations.
  • Svenska Spel develops reliable tools for all games and channels whenever possible and behaves responsibly by minimising, removing or modifying high-risk products.
  1. "Remote channels" (internet, gaming via mobile phones and Vegas)
  • Svenska Spel has implemented the appropriate preventive measures listed in the European Lotteries standard and ensures that the above is also observed in new development of these channels.
  • Svenska Spel is able to justify reasons for any absence of measures, e.g. self-imposed suspension and Playscan.
  1. Advertising and marketing
  • Svenska Spel meets the requirements of national legislation, regulations and restrictions according to the European Lotteries standard.
  • Svenska Spel has functioning systems to assure ethical marketing.
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  1. Treatment referral
  • In line with current directives, Svenska Spel refers players to recommended treatment coordinators (the Swedish National Institute of Public Health has referred to the Help Line).
  1. Responsible gaming measures for the protection of players and consumers
  • Svenska Spel takes initiatives for training, communicating to and informing players in the areas identified in the EL standard (information on products, age limits, help and responsible gaming tools).
  • Svenska Spel has a suitable policy and control to ensure effective implementation and periodic monitoring.
  1. Stakeholder dialogues
  • Svenska Spel has regular formal and informal stakeholder dialogues and includes them in its reporting.
  • Svenska Spel integrates the results of the stakeholder dialogues in strategic decision processes and established feedback mechanisms.
  1. Reporting, measurement and certification
  • Svenska Spel publishes a formal report or series of communications that measure the requirements of the European Lotteries Responsible Gaming Standard.
  1. VLTs
  • Svenska Spel offers a comprehensive action programme for VLTs. The programme includes 16 guidelines aimed at preventing excessive gaming.

The auditing company Deloitte AB conducted a verification in accordance with the European Lotteries standard of Svenska Spel’s responsible gaming programmes in 2012.
* The European Lotteries standard encompasses all 11 areas and the World Lotteries Association encompasses the first ten areas.

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