| Area |
Criteria |
- Research
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- Svenska Spel helps to raise social understanding of gaming problems.
- Svenska Spel uses research findings in the development and monitoring of responsible gaming measures, business development and strategies.
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- Responsible gaming training for employees
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- Svenska Spel has a responsible gaming message that is regularly communicated to employees.
- Svenska Spel has identified key activities in the field of responsible gaming that require special training to ensure consumer protection.
- Svenska Spel has a method to track levels of understanding for and implementation of responsible gaming.
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- Responsible gaming training for business partners and retailers
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- Svenska Spel highlights responsible gaming for its retailers and business partners, and their obligations in terms of responsible gaming measures and requirements associated therewith.
- Svenska Spel assists with adequate responsible gaming training.
- Svenska Spel has an effective method to monitor and evaluate processes/performance of retailers and business partners.
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- Gaming development
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- Svenska Spel uses reliable tools to evaluate the social implications of the development of products, situations and organisations.
- Svenska Spel develops reliable tools for all games and channels whenever possible and behaves responsibly by minimising, removing or modifying high-risk products.
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- "Remote channels" (internet, gaming via mobile phones and Vegas)
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- Svenska Spel has implemented the appropriate preventive measures listed in the European Lotteries standard and ensures that the above is also observed in new development of these channels.
- Svenska Spel is able to justify reasons for any absence of measures, e.g. self-imposed suspension and Playscan.
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- Advertising and marketing
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- Svenska Spel meets the requirements of national legislation, regulations and restrictions according to the European Lotteries standard.
- Svenska Spel has functioning systems to assure ethical marketing.
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- Treatment referral
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- In line with current directives, Svenska Spel refers players to recommended treatment coordinators (the Swedish National Institute of Public Health has referred to the Help Line).
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- Responsible gaming measures for the protection of players and consumers
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- Svenska Spel takes initiatives for training, communicating to and informing players in the areas identified in the EL standard (information on products, age limits, help and responsible gaming tools).
- Svenska Spel has a suitable policy and control to ensure effective implementation and periodic monitoring.
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- Stakeholder dialogues
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- Svenska Spel has regular formal and informal stakeholder dialogues and includes them in its reporting.
- Svenska Spel integrates the results of the stakeholder dialogues in strategic decision processes and established feedback mechanisms.
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- Reporting, measurement and certification
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- Svenska Spel publishes a formal report or series of communications that measure the requirements of the European Lotteries Responsible Gaming Standard.
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- VLTs
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- Svenska Spel offers a comprehensive action programme for VLTs. The programme includes 16 guidelines aimed at preventing excessive gaming.
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